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Service and Warranty

Pre-sale Service
1. Coolight establishes an outstanding R&D team that consists of electronic engineers, structure engineers and experienced LED driver engineers. We can offer customized LED lights with both OEM and ODM services.

2. Based on the actual project requirement of customers, experienced Coolight engineers and our well-trained salesmen will suggest buying the most suitable LED lighting products such as LED panel lights, LED tube lights, LED spotlights, etc.

3. Coolight has a diameter 2m integrating sphere, professional dark room with light-distribution photometer. We can provide clients with a detailed LED lighting product report and IES light data files.

4. Coolight engineers are highly proficient in operating famous lighting design software called DIALux. Based on the project details and requirements of customers, we can model and analyze with DIALux, and then provide a preliminary scheme to clients for reference.

5. Coolight engineer can design a customized package for our customers.

6. If required by our customers and distributors, we can offer high resolution product photos as well as our original PhotoShop files and original CorelDraw files.

In-sale Service
1. Coolight salesmen will inform customers of the information about order processing.

2. We will try our best to assist the QC of customer or the third party quality inspection organization.

3. Our salespersons will confirm delivery time with customers. After shipping, they will inform clients of the tracking number at once.

After-sale Service
If any problem happens after sales, Coolight will respond quickly and work with our customer to solve the problem immediately.

Warranty Policy
1. The 'Warranty Period' will begin at the date of original LED lighting purchasing from Coolight. Coolight will repair or replace any product under warranty. Advances in technology may lead to “better or advanced” products being selected for replacement.

2. This warranty is further conditioned and will only apply to Coolight products that are properly installed. It includes wiring and connection to proper approved components and product working environments.

3. This warranty is void and does not apply to LED lights that fail as a result of neglect, mistake, misuse, alteration, improper installation or implementation. It includes but is not limited to: improper wiring and installation under improper and non-approved operating environments such as temperature, humidity or voltage conditions.

4. What is not covered under the limited warranty is defects of any kind caused by improper installation, damage caused during shipping to purchaser or beyond force majeure. Coolight will not pay additional labor costs or warranty the labor associated with replacement products. This warranty document represents the only express or implied warranty – no other warranties exist.

Main Products
    1. LED Tube Light Our LED lighting system is manufactured using high-quality raw materials. The heat sink is made of aluminum alloy, which is lightweight and good for heat dissipation. This contributes to long lifespan of the LED light. In fact, our product lasts 10 times longer than traditional lights.
    1. LED Bulb LampThe LED bulb lamp is an interior LED light, featuring easy installation, low power consumption, and high-efficiency light output. With aluminum extruded heat sink and high efficiency constant current driver, this LED product achieves great heat dissipation and works stably for a long time.